When the penalty applies
When the seller received a demand to refund defective goods and failed to comply within 10 calendar days.
CENTO calculator · Russian consumer protection
Penalty for a delayed consumer refund
Estimate the statutory penalty when a seller delays a refund for defective goods.
Free, no registrationThe calculation is stored on this device for 30 days, and the link in the email lets you open it on another deviceOfficial sources
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Calculate
Preliminary result
Your result will appear here
After calculation, we will show the penalty, refund deadline, delay days, and statutory cap.
This informational calculation does not replace review of the goods, demand, receipt evidence, or other documents.
Understand the result
What to prove
The purchase and price, defect, demand wording, and the exact date the seller received it.
When the result changes
A partial refund, replacement demand, different legal basis, or court reduction may change the result.
How it is calculated
Goods price × 1% × calendar days of delay. The ten-day period begins when the demand is presented; the penalty begins on the day after it expires. For the supported period, the final penalty is capped at the goods price.
Method and official sources
Formula and cap verified: 10/08/2026
Next step with CENTO
Prepare a claim to the seller
Get a draft claim with the chronology, demand, calculation, and evidence list for delivery to the seller.
RUB 1,590Build the draft claim
About the penalty calculation
This calculator is for a consumer who demanded a refund for defective goods and the seller failed to comply within 10 calendar days. It supports demands received by the seller on or after 1 February 2026, applies a daily rate of 1% of the goods price, and applies the current statutory cap.
When can a consumer claim a penalty for a delayed refund?
The preliminary calculation applies when goods are defective, the consumer demanded repayment, the seller received the demand, and failed to comply within 10 calendar days. The calculator does not determine whether the defect or demand is legally established.
When does the delayed-refund penalty start?
The refund period is 10 calendar days from presentation of the demand. The penalty starts on the following day. If the seller receives a demand on 1 March, the deadline is 11 March and the delay starts on 12 March.
How is the 1% daily penalty calculated?
The goods price is multiplied by 1% and by the number of calendar days of delay. The calculator first computes that amount and then applies the cap effective for the supported period.
Is there a cap on the penalty?
Yes. For the period supported by this calculator, the awarded penalty cannot exceed the amount paid under the sale contract. A court may also reduce a clearly disproportionate penalty.
Which documents prove the calculation start date?
Keep the demand and proof that the seller received it, such as a signed copy, postal records, an electronic delivery notice, or other reliable evidence. Keep the receipt, payment record, and evidence of the defect as well.
Does this cover services, prepayments, or goods without defects?
No. Services, undelivered prepaid goods, and other refund grounds may use different rates or deadlines. This calculator covers only a refund demand for defective goods.
Does the calculator include partial refunds?
No. A partial refund, replacement demand, or staged performance requires a separate review of the calculation period and base.
Why may the final amount change?
The confirmed receipt date, legal basis for the refund, goods price, partial performance, a replacement demand, contract terms, and a possible court reduction may change the result.