Privacy

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Privacy and data handling

A concise explanation of what data the platform receives, how access is restricted, how long documents may stay in the system and how users can submit data-related requests.

What data is involved

  • Account contact data and access settings.
  • Order, payment and result status data.
  • Documents, files and answers provided by the user within an order.

How access is restricted

Private data and results are limited to the authenticated cabinet and to operational roles that need access to execute and support the purchased service.

Retention boundaries

Retention depends on the entity type: account, order, result, notifications and audit all follow different timelines. Deletion requests do not imply an immediate instant wipe from every technical system at the same second.

How to submit a data request

If you need a review related to access, data or deletion, use the support path inside the platform. Some account scenarios also use a formal deletion flow.