How can we help?
Choose your situation: restore access, check a payment or order, find a completed result, or contact support.
Contact support
For access, payment, and platform operation questions.
Choose what happened
Each item leads to the place where you can check the state or continue the action.
I cannot sign in
Use the email link or code, or continue with Yandex ID.
Go to sign inPayment question
Check the order and payment confirmation status.
Open ordersOrder and start
Continue payment, submit materials, or start the service.
Open ordersRun status
Order and run statuses are available in the private cabinet.
Check statusPDF result
The completed file appears on the result page where the service provides one.
Find the resultRefunds and data
Refund rules and separate personal data requests.
Choose a requestWhat to do at each stage
The main order path stays in the private cabinet, from payment confirmation to the completed result.
- 1
Order
Choose a service and check its scope, input format, and expected result.
- 2
Payment
Execution access opens after the payment provider confirms the payment.
- 3
Run
Answer the questions or upload a file where the service supports that format.
- 4
Result
Open the completed material and available actions on the result page.
Two different support paths
Technical issues are kept separate from questions about the substance of a completed service.
Technical support
Helps with sign-in, payments, order access, and platform errors.
- If the cabinet is unavailable, email or call us.
- After the result is ready, the order dialog can be switched to “Access and tech help”.
Question about the result
Use it for a short clarification about material already prepared for the order.
- The dialog opens after delivery where the service supports follow-up.
- A separate new case requires another service rather than extending the old dialog.
Refunds, policies, and personal data
Use the matching section for formal requests. It explains the applicable conditions and information to provide.
Common questions
Short answers about the main actions in CENTO.
What if the sign-in email does not arrive?
Check the address and spam folder, then request a new email. You can also use Yandex ID when that method is available in the sign-in window. If access is still unavailable, email info@cento.market.
When does a paid service open?
After the payment provider confirms the payment. Until then, the order may remain in a payment-pending state.
Where can I see the order and run status?
Open “Orders and results” in the private cabinet. The order contains payment, start, current status, and the link to the completed result.
Where can I download the PDF result?
Open the completed order and go to the result page. A PDF appears there where the selected service provides that format.
How can I ask about a completed result?
Open the completed order and enter the dialog. Follow-up is available only where the service provides it and must relate to the prepared result.
How do I submit a refund or personal data request?
Open the matching section on this page and follow its process. Requests use info@cento.market; never send passwords or full bank card details.
Still need help?
Tell us what happened and include the account email and order number where available. Do not send a password or full bank card details.