How the refund policy works

A clear explanation of how refunds are reviewed before activation, after payment confirmation and once work on the order has already started.

Open these before review

Use these links to jump to the right explanation faster.

FAQQuick answers about payment and result statuses.Public offerWhen an order is considered accepted and active.TermsThe general service boundaries.Help centerThe end-to-end user flow from payment to result.

Before payment confirmation

If the provider has not confirmed the payment, the service is not activated. In that state the platform first validates the payment outcome before discussing refund or retry.

After payment confirmation but before work begins

If work has not started yet, the case is reviewed against the service rules and offer terms. Refund availability depends on the actual order stage and whether the materials are ready.

After execution has started

Once work on the order has started, the case goes through review with attention to the current stage, result availability, consultation path and the nature of the issue.

How to escalate the case

Open the order and verify its current state first.
If status does not explain the issue, use the support path or help flow.
Complex cases move into manual review using payment and operational evidence.